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Frequently Asked Questions
Frequently Asked Questions
"How can talking to a stranger help me?"
It’s a valid question. Therapy can ease anxiety and depression by helping you understand what’s underneath your struggles and by building practical tools to navigate them. Many people notice more clarity, motivation, and ease as they grow these skills.
Therapy also offers space to understand yourself and your relationships more deeply. Together, we explore what feels heavy or stuck and work toward creating the life you want.
At its core, therapy is a conversation where you can talk about what matters most to you without judgment or pressure.
In the first few sessions, we take time to get to know each other, explore your story, identify the areas where you feel stuck, and clarify your initial goals. From there, we create a therapeutic plan that’s tailored to your needs, helping you build the tools and strategies that support you in navigating life’s challenges with greater confidence and ease.
​
How long therapy takes depends on what you’d like to work on and the goals you set. Short‑term therapy can be helpful for focused, immediate concerns, while longer‑term work supports deeper exploration of yourself and your relationships.
What matters most is consistency. Regular weekly or bi‑weekly sessions create the structure needed to learn new concepts, reflect on them, and build skills that support meaningful change.
Practicing these skills between sessions is equally important. Small, steady shifts often lead to noticeable improvements, such as reduced anxiety, improved mood, and more effective communication.
Most people begin to notice meaningful changes within about three months of consistent therapy
Confidentiality is something I take very seriously. As a member of the Canadian Counselling and Psychotherapy Association (CCPA), I am legally and ethically bound to protect your privacy. Everything you share in therapy is kept confidential, and no information is released without a conversation and your consent.
There are a few situations where I am legally required to break confidentiality for safety reasons:
-
If there is serious and imminent risk of harm to yourself or others.
-
If there is risk of harm to a child.
-
If our records have been subpoenaed by a court order.
I value transparency and trust. If I ever need to break confidentiality, we will discuss the situation together and ensure you understand why it is necessary for safety.
-
Yes, your information is protected. I use Jane App, a practice management software, which is compliant with the Personal Health and Information Protection Act (PHIPA) and The Personal Information Protection and Electronic Documents Act (PIPEDA). Jane App safely stores all client personal health information, hosts secure video sessions, books appointments, and receives payment.
Please schedule new or recurrent sessions on my booking page or send an email to info@amandamoultoncounselling.com.
I believe you should choose a counsellor that best fits your needs, and a brief conversation will provide the opportunity to learn how we can work together to achieve your therapeutic goals.
I provide direct billing for Pacific Blue Cross, Medavie Blue Cross and for clients whose insurance plans allow direct billing for counselling services.
​
Insurance plans I can direct bill via eClaims
-
Alberta Blue Cross
-
Beneva (formerly SSQ / La Capitale)
-
BPA – Benefit Plan Administrators
-
CINUP
-
ClaimSecure
-
Coughlin & Associates
-
Cowan
-
D.A. Townley
-
Equitable Life of Canada
-
First Canadian Insurance Corporation
-
GMS (Group Medical Services)
-
iA Financial Group (Industrial Alliance)
-
Johnston Group / Maximum Benefit
-
LiUNA Local 183 & 506
-
Manulife
-
MDM Insurance Services
-
People Corporation
-
RWAM Insurance Administrators
-
Simply Benefits
-
TELUS AdjudiCare
-
Union Benefits
-
UV Insurance (Union Vie)
Plans that require client‑submitted claims
Some insurers do not allow direct billing for counselling services. If you’re covered by one of these plans, I’ll provide a detailed receipt you can submit for reimbursement:
-
Canada Life
-
Sun Life
-
Desjardins
-
GroupHEALTH
-
GroupSource
-
Johnson / belairdirect
-
Manion
A few things to keep in mind
-
Every plan is different. Coverage depends on your specific policy and whether it includes counselling with a Canadian Certified Counsellor (CCC).
-
Some plans require a doctor’s referral.
-
If your plan doesn’t allow direct billing, you’re still welcome to submit receipts for reimbursement.
If you’re unsure about your coverage, a quick call to your insurer can clarify what your plan includes. I’m also happy to help you navigate the process.
-
If you are in crisis, please contact:
*Dial 9-8-8 for 24/7 National Crisis Line support.
*Dial 9-1-1 for Emergency Support
*Or visit your nearest Emergency Room
​
All questions regarding my counselling services and your therapeutic plan are welcome.
"How can talking to a stranger help me?"
It’s a valid question. Therapy can ease anxiety and depression by helping you understand what’s underneath your struggles and by building practical tools to navigate them. Many people notice more clarity, motivation, and ease as they grow these skills.
Therapy also offers space to understand yourself and your relationships more deeply. Together, we explore what feels heavy or stuck and work toward creating the life you want.
At its core, therapy is a conversation where you can talk about what matters most to you without judgment or pressure.
In the first few sessions, we take time to get to know each other, explore your story, identify the areas where you feel stuck, and clarify your initial goals. From there, we create a therapeutic plan that’s tailored to your needs, helping you build the tools and strategies that support you in navigating life’s challenges with greater confidence and ease.
How long therapy takes depends on what you’d like to work on and the goals you set. Short‑term therapy can be helpful for focused, immediate concerns, while longer‑term work supports deeper exploration of yourself and your relationships.
What matters most is consistency. Regular weekly or bi‑weekly sessions create the structure needed to learn new concepts, reflect on them, and build skills that support meaningful change.
Practicing these skills between sessions is equally important. Small, steady shifts often lead to noticeable improvements, such as reduced anxiety, improved mood, and more effective communication.
Most people begin to notice meaningful changes within about three months of consistent therapy
Confidentiality is something I take very seriously. As a member of the Canadian Counselling and Psychotherapy Association (CCPA), I am legally and ethically bound to protect your privacy. Everything you share in therapy is kept confidential, and no information is released without a conversation and your consent.
There are a few situations where I am legally required to break confidentiality for safety reasons:
-
If there is serious and imminent risk of harm to yourself or others.
-
If there is risk of harm to a child.
-
If our records have been subpoenaed by a court order.
I value transparency and trust. If I ever need to break confidentiality, we will discuss the situation together and ensure you understand why it is necessary for safety.
-
Yes, your information is protected. I use Jane App, a practice management software, which is compliant with the Personal Health and Information Protection Act (PHIPA) and The Personal Information Protection and Electronic Documents Act (PIPEDA). Jane App safely stores all client personal health information, hosts secure video sessions, books appointments, and receives payment.
Please schedule new or recurrent sessions via my booking page or send an email to info@amandamoultoncounselling.com.
I believe you should choose a counsellor that best fits your needs, and a brief conversation will provide the opportunity to learn how we can work together to achieve your therapeutic goals.
I provide direct billing for Pacific Blue Cross, Medavie Blue Cross, and for clients whose insurance plans allow direct billing for counselling services.
​
Insurance plans I can direct bill via eClaims
-
Alberta Blue Cross
-
Beneva (formerly SSQ / La Capitale)
-
BPA – Benefit Plan Administrators
-
CINUP
-
ClaimSecure
-
Coughlin & Associates
-
Cowan
-
D.A. Townley
-
Equitable Life of Canada
-
First Canadian Insurance Corporation
-
GMS (Group Medical Services)
-
iA Financial Group (Industrial Alliance)
-
Johnston Group / Maximum Benefit
-
LiUNA Local 183 & 506
-
Manulife
-
MDM Insurance Services
-
People Corporation
-
RWAM Insurance Administrators
-
Simply Benefits
-
TELUS AdjudiCare
-
Union Benefits
-
UV Insurance (Union Vie)
Plans that require client‑submitted claims
Some insurers do not allow direct billing for counselling services. If you’re covered by one of these plans, I’ll provide a detailed receipt you can submit for reimbursement:
-
Canada Life
-
Sun Life
-
Desjardins
-
GroupHEALTH
-
GroupSource
-
Johnson / belairdirect
-
Manion
A few things to keep in mind
-
Every plan is different. Coverage depends on your specific policy and whether it includes counselling with a Canadian Certified Counsellor (CCC).
-
Some plans require a doctor’s referral.
-
If your plan doesn’t allow direct billing, you’re still welcome to submit receipts for reimbursement.
If you’re unsure about your coverage, a quick call to your insurer can clarify what your plan includes. I’m also happy to help you navigate the process.
-
If you are in crisis, please contact:
*Dial 9-8-8 for 24/7 National Crisis Line support.
*Dial 9-1-1 for Emergency Support
*Or visit your nearest Emergency Room
All questions regarding my counselling services and your therapeutic plan are welcome.
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
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