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Frequently Asked Questions
Frequently Asked Questions
It is understandable to wonder how talking to someone new can help. Therapy provides a safe, dedicated space to ease the weight of anxiety and depression by helping you understand what is underneath your struggles.
Together, we will explore the areas where you feel heavy or stuck, working at your pace to build practical tools to navigate them.
Many clients notice meaningful shifts as they grow these skills, experiencing:
-
Greater mental clarity and focus
-
Renewed motivation and energy
-
More ease in their daily lives and relationships
You don't have to figure it out alone. We will work collaboratively to help you move forward and create the life you truly want to live.
-
At its core, therapy is a warm conversation where you can talk about what matters most to you without any judgment or pressure.
Because my practice is completely virtual, our first session will start with a simple, secure video link via Jane App, no complicated software downloads required. We will take time to get to know each other, explore your story, and clarify what you'd like to work on. From there, we will collaborate on a personalized plan, helping you build practical tools to navigate life’s challenges with greater confidence and ease.
How long we work together depends entirely on your unique goals and what you are walking through. Short-term counselling can be wonderful for immediate, focused concerns, while longer-term support allows space for a deeper exploration of yourself and your relationships.
Growth happens best when we protect a regular space for it. Whether we meet weekly or bi-weekly, a steady rhythm gives your mind and nervous system the structure needed to practice new concepts and reflect on them. Small, gentle shifts between our sessions often lead to the most noticeable improvements, like a steadier mood, lower anxiety, and more meaningful connections.
Confidentiality is something I take very seriously. As a member of the Canadian Counselling and Psychotherapy Association (CCPA), I am legally and ethically bound to protect your privacy. Everything you share in therapy is kept confidential, and no information is released without a conversation and your consent.
There are a few situations where I am legally required to break confidentiality for safety reasons:
-
If there is serious and imminent risk of harm to yourself or others.
-
If there is risk of harm to a child.
-
If our records have been subpoenaed by a court order.
I value transparency and trust. If I ever need to break confidentiality, we will discuss the situation together and ensure you understand why it is necessary for safety.
-
Yes, your information is protected. I use Jane App, a practice management software, which is compliant with the Personal Health and Information Protection Act (PHIPA) and The Personal Information Protection and Electronic Documents Act (PIPEDA). Jane App safely stores all client personal health information, hosts secure video sessions, books appointments, and receives payment.
Please schedule new or recurrent sessions on my booking page or send an email to info@amandamoultoncounselling.com.
I believe you should choose a counsellor that best fits your needs, and a brief conversation will provide the opportunity to learn how we can work together to achieve your therapeutic goals.
I provide direct billing for Pacific Blue Cross, Medavie Blue Cross, GreenShield Insurance, SSQ Insurance, and for clients whose insurance plans allow direct billing for counselling services through Telus eClaims.
​
Insurance plans I can direct bill via eClaims
-
AGA Financial Group Inc.
-
Alberta Blue Cross
-
Beneva Inc. (formerly SSQ / La Capitale)
-
BPA – Benefit Plan Administrators
-
Canadian Construction Workers Union
-
Chamber of Commerce Group Insurance
-
CINUP
-
ClaimSecure
-
Coughlin & Associates
-
Cowan
-
First Canadian Insurance Corporation
-
GMS (Group Medical Services) 49 & 50
-
GPM Group Benefits
-
Johnston Group / Maximum Benefit
-
LiUNA Local 183 & 506
-
People Corporation
-
Simply Benefits
-
TELUS AdjudiCare
-
Union Benefits
-
UV Insurance (Union Vie)
Plans that require client‑submitted claims
Some insurers do not allow direct billing for counselling services. If you’re covered by one of these plans, I’ll provide a detailed receipt you can submit for reimbursement:
-
Canada Life
-
Canada Life - PSHCP
-
Desjardins
-
Equitable Life of Canada
-
GroupHEALTH
-
GroupSource
-
iA Financial Group (Industrial Alliance)
-
Johnson / belairdirect
-
Manion
-
Manulife Financial
-
Sun Life
A few things to keep in mind
-
Every plan is different. Coverage depends on your specific policy and whether it includes counselling with a Canadian Certified Counsellor (CCC).
-
If your plan doesn’t allow direct billing, you’re still welcome to submit receipts for reimbursement.
If you’re unsure about your coverage, a quick call to your insurer can clarify what your plan includes. I’m also happy to help you navigate the process.
-
If you are in crisis, please contact:
-
Dial 9-8-8 for 24/7 National Crisis Line support.
-
Dial 9-1-1 for Emergency Support
-
Or visit your nearest Emergency Room
​
-
All questions regarding my counselling services and your therapeutic plan are welcome.
It is completely normal to wonder how talking to someone new can help. Therapy provides a safe, dedicated space to ease the weight of anxiety and depression by helping you understand what is underneath your struggles.
Together, we will explore the areas where you feel heavy or stuck, working at your pace to build practical tools to navigate them.
Many clients notice meaningful shifts as they grow these skills, experiencing:
-
Greater mental clarity and focus
-
Renewed motivation and energy
-
More ease in their daily lives and relationships
You don't have to figure it out alone. We will work collaboratively to help you move forward and create the life you truly want to live.
-
At its core, therapy is a warm conversation where you can talk about what matters most to you without any judgment or pressure.
Because my practice is completely virtual, our first session will start with a simple, secure video link via Jane App, no complicated software downloads required. We will take time to get to know each other, explore your story, and clarify what you'd like to work on. From there, we will collaborate on a personalized plan, helping you build practical tools to navigate life’s challenges with greater confidence and ease.
How long we work together depends entirely on your unique goals and what you are walking through. Short-term counselling can be wonderful for immediate, focused concerns, while longer-term support allows space for a deeper exploration of yourself and your relationships.
Growth happens best when we protect a regular space for it. Whether we meet weekly or bi-weekly, a steady rhythm gives your mind and nervous system the structure needed to practice new concepts and reflect on them. Small, gentle shifts between our sessions often lead to the most noticeable improvements, like a steadier mood, lower anxiety, and more meaningful connections.
Confidentiality is something I take very seriously. As a member of the Canadian Counselling and Psychotherapy Association (CCPA), I am legally and ethically bound to protect your privacy. Everything you share in therapy is kept confidential, and no information is released without a conversation and your consent.
There are a few situations where I am legally required to break confidentiality for safety reasons:
-
If there is serious and imminent risk of harm to yourself or others.
-
If there is risk of harm to a child.
-
If our records have been subpoenaed by a court order.
I value transparency and trust. If I ever need to break confidentiality, we will discuss the situation together and ensure you understand why it is necessary for safety.
-
Yes, your information is protected. I use Jane App, a practice management software, which is compliant with the Personal Health and Information Protection Act (PHIPA) and The Personal Information Protection and Electronic Documents Act (PIPEDA). Jane App safely stores all client personal health information, hosts secure video sessions, books appointments, and receives payment.
Please schedule new or recurrent sessions via my booking page or send an email to info@amandamoultoncounselling.com.
I believe you should choose a counsellor that best fits your needs, and a brief conversation will provide the opportunity to learn how we can work together to achieve your therapeutic goals.
I provide direct billing for Pacific Blue Cross, Medavie Blue Cross, GreenShield Insurance, SSQ Insurance, and for clients whose insurance plans allow direct billing for counselling services through Telus eClaims.
​
Insurance plans I can direct bill via eClaims
-
AGA Financial Group Inc.
-
Alberta Blue Cross
-
Beneva Inc. (formerly SSQ / La Capitale)
-
BPA – Benefit Plan Administrators
-
Canadian Construction Workers Union
-
Chamber of Commerce Group Insurance
-
CINUP
-
ClaimSecure
-
Coughlin & Associates
-
Cowan
-
First Canadian Insurance Corporation
-
GMS (Group Medical Services) 49 & 50
-
GPM Group Benefits
-
Johnston Group / Maximum Benefit
-
LiUNA Local 183 & 506
-
People Corporation
-
Simply Benefits
-
TELUS AdjudiCare
-
Union Benefits
-
UV Insurance (Union Vie)
Plans that require client‑submitted claims
Some insurers do not allow direct billing for counselling services. If you’re covered by one of these plans, I’ll provide a detailed receipt you can submit for reimbursement:
-
Canada Life
-
Canada Life - PSHCP
-
Desjardins
-
Equitable Life of Canada
-
GroupHEALTH
-
GroupSource
-
iA Financial Group (Industrial Alliance)
-
Johnson / belairdirect
-
Manion
-
Manulife Financial
-
Sun Life
A few things to keep in mind
-
Every plan is different. Coverage depends on your specific policy and whether it includes counselling with a Canadian Certified Counsellor (CCC).
-
If your plan doesn’t allow direct billing, you’re still welcome to submit receipts for reimbursement.
If you’re unsure about your coverage, a quick call to your insurer can clarify what your plan includes. I’m also happy to help you navigate the process.
-
If you are in crisis, please contact:
-
Dial 9-8-8 for 24/7 National Crisis Line support.
-
Dial 9-1-1 for Emergency Support
-
Or visit your nearest Emergency Room
-
All questions regarding my counselling services and your therapeutic plan are welcome.
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
As a virtual practice, I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the diverse Indigenous peoples of Turtle Island, spanning British Columbia, Alberta, Saskatchewan, and Manitoba, including Treaties 1 through 10, unceded lands, and the homelands of the Métis and Inuit peoples. Since time immemorial, their presence, leadership, and resiliency resonate throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
Land Acknowledgement
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Interested in working together?
Schedule a complimentary consultation
Land Acknowledgement
As a virtual practice, I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the diverse Indigenous peoples of Turtle Island, spanning British Columbia, Alberta, Saskatchewan, and Manitoba, including Treaties 1 through 10, unceded lands, and the homelands of the Métis and Inuit peoples. Since time immemorial, their presence, leadership, and resiliency resonate throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the lÉ™k̓ʷəŋən speaking peoples, today known as the Esquimalt and Songhees Nations, and the T’Sou-ke, and W̱SÁNEĆ peoples; since time immemorial, their presence, leadership, and resiliency resonates throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
​
Land Acknowledgement
Interested in working together?
Schedule a complimentary consultation
As a virtual practice, I am committed to acknowledging, upholding, and respecting the homelands and stewardship of the diverse Indigenous peoples of Turtle Island, spanning British Columbia, Alberta, Saskatchewan, and Manitoba, including Treaties 1 through 10, unceded lands, and the homelands of the Métis and Inuit peoples. Since time immemorial, their presence, leadership, and resiliency resonate throughout the fabric of this land. It is with continued intention, gratitude, and humility that we work toward building our relationship.
Land Acknowledgement
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